1. Overview
At FinanceConf (Registration No: 10512878), we are committed to ensuring customer satisfaction with our digital products and services. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for purchases made through our website https://lp-crm.ru.
By making a purchase on our Site, you acknowledge that you have read, understood, and agree to this Refund Policy. This policy should be read in conjunction with our Terms & Conditions and Privacy Policy.
2. Digital Product Refund Policy
2.1 General Refund Terms
Due to the nature of digital products being delivered instantly upon purchase, all sales are generally considered final. However, we understand that exceptional circumstances may arise, and we evaluate refund requests on a case-by-case basis.
2.2 Eligible Refund Circumstances
Refunds may be considered under the following circumstances:
- Technical Issues: The product is defective, corrupted, or does not function as described, and we are unable to resolve the issue within a reasonable timeframe
- Duplicate Purchase: You accidentally purchased the same product multiple times
- Non-Delivery: You did not receive access to the product within 48 hours of purchase despite valid payment confirmation
- Unauthorized Transaction: The purchase was made without your authorization (subject to verification)
- Product Misrepresentation: The product materially differs from its description on our website
2.3 Non-Refundable Circumstances
Refunds will NOT be granted under the following circumstances:
- Change of mind or buyer's remorse after purchase
- Failure to read product descriptions or specifications before purchasing
- Lack of technical skills or knowledge to use the product
- Compatibility issues with your specific system or requirements not listed in product specifications
- Products that have been downloaded, accessed, or used extensively
- Violation of our Terms & Conditions or license agreements
- Products purchased during promotional sales or with discount codes (unless otherwise stated)
3. Refund Request Process
3.1 Timeframe for Refund Requests
All refund requests must be submitted within 14 days of the original purchase date. Requests submitted after this period will not be considered except in cases of technical defects that were not immediately apparent.
3.2 How to Request a Refund
To request a refund, please follow these steps:
- Contact our customer support team at [email protected] with the subject line "Refund Request"
- Include your order number, purchase date, and email address used for the purchase
- Provide a detailed explanation of the reason for your refund request
- Include supporting documentation such as screenshots, error messages, or other relevant evidence
- Allow us to attempt to resolve the issue before proceeding with a refund
3.3 Refund Review Process
Upon receiving your refund request, we will:
- Acknowledge receipt of your request within 2 business days
- Review your request and supporting documentation within 5-7 business days
- Attempt to resolve any technical issues or concerns
- Communicate our decision via email
- Process approved refunds within 10 business days of approval
4. Refund Methods and Processing
4.1 Refund Method
Approved refunds will be processed using the same payment method used for the original purchase. We cannot issue refunds to different payment methods or accounts.
4.2 Processing Time
Once a refund is approved:
- Credit/Debit Card refunds: 5-10 business days to appear in your account
- PayPal or other digital wallet refunds: 3-5 business days
- Bank transfer refunds: 7-14 business days depending on your financial institution
Please note that processing times may vary depending on your payment provider and financial institution. We are not responsible for delays caused by third-party payment processors or banks.
4.3 Partial Refunds
In certain circumstances, we may offer partial refunds:
- When only specific components of a bundled product are defective
- When the product has been partially used or accessed
- When an alternative solution or replacement product is provided
- As a goodwill gesture in exceptional circumstances
5. Product-Specific Refund Terms
5.1 Landing Page Templates
Landing page templates (e.g., Financial Conference Landing Page Pro) are eligible for refunds only if:
- The template files are corrupted or incomplete
- The template does not match the specifications described on our website
- Critical functionality described in the product listing is missing
Refunds will not be granted for subjective design preferences, minor visual differences, or lack of customization knowledge.
5.2 Software and Applications
Software products (e.g., Market Insights Analytics Dashboard, Financial Analysis Report Generator) are eligible for refunds if:
- The software contains critical bugs that prevent basic functionality
- The software cannot be installed or activated despite following documentation
- Key features advertised are completely non-functional
We will first attempt to resolve technical issues through customer support before considering refund requests.
5.3 Educational Courses
Course bundles (e.g., Financial Education Course Bundle) have specific refund terms:
- Refunds are available within 14 days if less than 20% of course content has been accessed
- No refunds after accessing more than 20% of course materials
- Certificate issuance indicates course completion and disqualifies refund eligibility
5.4 Marketing Materials and Kits
Marketing kits (e.g., Business Conference Marketing Kit) are refundable if:
- Files are incomplete or corrupted
- The kit does not contain the materials listed in the product description
- Files are in incorrect or unusable formats
6. Chargebacks and Disputes
6.1 Chargeback Policy
If you file a chargeback or payment dispute with your credit card company or payment provider without first contacting us:
- Your account will be immediately suspended
- You will forfeit access to all purchased products
- You may be liable for chargeback fees and administrative costs
- Future purchases may be restricted
We strongly encourage you to contact us directly to resolve any issues before initiating a chargeback.
6.2 Dispute Resolution
If you disagree with our refund decision, you may:
- Request a review by a senior customer service representative
- Provide additional documentation or evidence to support your claim
- Escalate the matter through our formal complaint process
7. Subscription and Recurring Payments
7.1 Subscription Cancellation
If you purchase a subscription-based product or service:
- You may cancel at any time through your account settings
- Cancellation will take effect at the end of the current billing period
- No refunds will be provided for partial subscription periods
- Access to subscription content will continue until the end of the paid period
7.2 Refunds for Subscriptions
Subscription refunds are granted only in the following circumstances:
- Billing errors or unauthorized charges (verified by us)
- Service interruptions exceeding 72 consecutive hours
- Material changes to service features without adequate notice
8. Account Termination and Refunds
If we terminate your account for violations of our Terms & Conditions:
- No refunds will be issued for purchased products
- Access to all digital products will be revoked immediately
- Outstanding subscription fees remain payable
- You forfeit all rights to access purchased materials
9. Promotional and Discounted Purchases
9.1 Sale Items
Products purchased during promotional sales or with discount codes:
- Are generally non-refundable unless defective
- May have modified refund terms stated at the time of purchase
- Cannot be returned for the price difference if later discounted further
9.2 Bundle Purchases
When purchasing bundled products at a discounted rate:
- Refunds are assessed at the bundled price, not individual product prices
- Partial refunds may be issued for defective components only
- The entire bundle must be returned for a full refund
10. Customer Satisfaction Guarantee
While our refund policy is structured to address specific circumstances, we value customer satisfaction and will:
- Provide comprehensive pre-purchase support to ensure product suitability
- Offer detailed product descriptions, screenshots, and demos when available
- Provide post-purchase technical support to resolve issues
- Consider alternative solutions such as product exchanges or credits
- Handle all refund requests fairly and professionally
11. Exceptions and Special Circumstances
We reserve the right to make exceptions to this policy in extraordinary circumstances, including:
- Medical emergencies or personal hardship
- Demonstrable technical issues affecting multiple customers
- Regulatory or legal requirements
- Goodwill gestures for long-standing customers
Such exceptions are granted at our sole discretion and do not create precedent or obligation for future refunds.
12. Contact Information for Refund Requests
To request a refund or for questions about this policy, please contact us:
FinanceConf Customer Support
Registration No: 10512878
Address: 11, Hassan Society, Malad, Gangtok - 158918, India
Email: [email protected]
Phone: +23671085350
Our customer support team is available Monday through Friday, 9:00 AM to 6:00 PM IST (excluding public holidays).
13. Changes to This Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website with an updated "Last Updated" date. Continued use of our services after modifications constitutes acceptance of the updated policy.
For purchases made before policy changes, the refund policy in effect at the time of purchase will apply.
14. Governing Law
This Refund Policy is governed by the laws of India. Any disputes arising from refund requests or this policy shall be subject to the exclusive jurisdiction of the courts located in Gangtok, India.
15. Consumer Rights
Nothing in this Refund Policy affects your statutory rights as a consumer under applicable law. In some jurisdictions, you may have additional rights beyond those described in this policy. If any provision of this policy conflicts with mandatory consumer protection laws in your jurisdiction, those laws shall prevail.
16. Acknowledgment
By making a purchase on our Site, you acknowledge that you have read this Refund Policy, understand its terms, and agree to be bound by it. If you have questions or concerns about our refund process, please contact us before making a purchase.